Unlocking global payment success with exceptional customer experience

Consumers and small businesses are making more payments than ever before, with low-value transactions now accounting for a staggering $12 trillion in global payment outflows.1 This growing market segment presents a significant revenue opportunity for banks, but the competition to deliver faster, more convenient and transparent payments has never been fiercer.

Payments experts from Wise Platform, Nubank, Bank Mandiri and Mox Bank by Standard Chartered weigh in on:

• Why demands for fast, transparent, customer-centric payment experiences are transforming the industry.
• How top banks are delivering exceptional customer experiences by expanding their global networks, leveraging scalable compliance, operational automation and real-time treasury.
• Inspiring real-world examples of how banks are redefining their global payment offerings to drive revenue, reduce costs and enhance customer lifetime value.

1. McKinsey (2023). Global Payments Report.